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Terms and Conditions

Effective Date: 1st May 2026
Website: www.askatree.net

1. About Us

This website is operated by Charlie Whinney Studio ("we," "our," "us"), a UK-based studio creating and selling sculptures and related artworks.

2. Scope of These Terms

These Terms and Conditions govern your use of our website and your purchase of products via www.askatree.net, including purchases made in connection with our physical exhibition event.

By using our website or purchasing from us, you agree to these Terms.

3. Exhibition Event Sales (May 2026)

During May 2026, our sculptures will be exhibited at the Park Hyatt London River Thames.

Customers visiting the exhibition may:

  • Scan QR codes displayed next to artworks

  • Access corresponding product pages on our website

  • Complete purchases online via their own device

3.1 Proof of Purchase

Customers must present a valid proof of purchase (order confirmation screen or email) to collect any item onsite.

We reserve the right to refuse collection where valid proof is not provided.

3.2 Availability

All artworks are subject to availability. Many items may be unique, and once sold, they will no longer be available.

4. Product Categories and Fulfilment

4.1 Smaller Items (Onsite Collection)

Products marked as "smaller items":

  • May be collected on the day of purchase at the exhibition venue

  • Must be collected during the exhibition period (May 2026)

  • Will be released upon proof of purchase

  • May be packaged with assistance from hotel staff if requested

Responsibility for the artwork passes to the customer immediately upon receipt of the item.

4.2 Larger Items (Delivery)

Products marked as "larger items":

  • Will not be available for immediate collection

  • Will be shipped to the address provided at checkout

  • Will be dispatched during the first two weeks of June 2026

Delivery timeframes are estimates and may be affected by external factors.

Responsibility for the artwork passes to the customer once the item has been delivered and received safely.

5. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable

  • Payment must be made in full at the time of purchase

  • We reserve the right to change prices at any time before purchase

6. Consumer Rights (UK Compliance)

6.1 Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations 2013, you may have the right to cancel certain purchases within 14 days.

However, this right may not apply to:

  • Custom or commissioned artworks

  • Items that are clearly personalised

  • Items collected in person at the exhibition

6.2 Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, you are entitled to:

  • Goods that are as described

  • Goods of satisfactory quality

  • Remedies including repair, replacement, or refund where applicable

7. Returns and Refunds

  • Returns must be requested within 14 days of delivery (for shipped items)

  • Items must be returned in original condition and packaging

  • You are responsible for return shipping costs unless the item is faulty

Due to the nature of artworks, we recommend careful inspection upon receipt.

8. Intellectual Property and Artist's Resale Rights

All images, artwork, designs, and content are the property of Charlie Whinney Studio and are protected by copyright laws.

Copyright in all works remains with Charlie Whinney Studio at all times, even after the physical artwork has been sold.

Ownership of a physical artwork does not transfer any intellectual property rights. Buyers may not reproduce, distribute, publish, or create derivative works based on the artwork without prior written permission.

8.1 Resale of Artwork

The resale of purchased artworks is permitted. However:

  • Buyers must not misrepresent the artwork or its origin

  • Buyers must not reproduce the work for commercial purposes without permission

8.2 Artist's Resale Right (ARR)

In accordance with the Artist's Resale Right Regulations 2006, Charlie Whinney Studio (and/or the artist) may be entitled to receive a royalty on certain resales of original works of art.

This applies where:

  • The resale involves an art market professional (such as a gallery, dealer, or auction house), and

  • The resale price meets the legal threshold

Where applicable, the responsibility for paying any resale royalty lies with the relevant art market professional handling the resale, as required by law.

9. Certificate of Authenticity

Where applicable, each artwork may be accompanied by a Certificate of Authenticity issued by Charlie Whinney Studio.

The Certificate of Authenticity:

  • Confirms the origin and authenticity of the artwork

  • May include details such as title, materials, dimensions, and date

We recommend that the Certificate of Authenticity is retained securely, as it may be required for insurance, valuation, or resale purposes.

Charlie Whinney Studio reserves the right not to issue replacement certificates where originals are lost, except at its sole discretion.

10. Condition and Natural Variation

Due to the nature of handcrafted sculptures and natural materials:

  • Each artwork is unique and may include natural variations in colour, grain, texture, or form

  • Minor imperfections, irregularities, or organic characteristics are inherent to the work and are not considered defects

By purchasing an artwork, you acknowledge and accept these natural variations as part of the artistic process.

Customers are encouraged to review all available images and descriptions carefully before purchase.

11. Care and Responsibility for Artwork

Once responsibility for the artwork has passed to the customer (as outlined in Section 4):

  • The customer is responsible for the proper handling, installation, and care of the artwork

  • Charlie Whinney Studio is not responsible for damage caused by improper handling, environmental conditions, or installation

We recommend that:

  • Artworks are handled with care and, where appropriate, installed by professionals

  • Suitable environmental conditions are maintained (e.g. avoiding excessive humidity, heat, or direct sunlight)

Guidance on care may be provided upon request, but remains advisory only.

12. Data Protection and GDPR

We comply with the UK GDPR and the Data Protection Act 2018.

12.1 Data We Collect

We may collect:

  • Name

  • Contact details

  • Billing and delivery address

  • Payment information (processed securely via third-party providers)

  • Website usage data (via cookies)

12.2 How We Use Your Data

We use your data to:

  • Process and fulfil orders

  • Communicate about your purchase

  • Improve our services

  • Comply with legal obligations

12.3 Legal Basis for Processing

We process personal data under the following bases:

  • Contract performance (to fulfil your order)

  • Legal obligations

  • Legitimate interests (e.g., improving services)

  • Consent (for marketing, where applicable)

12.4 Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

12.5 Data Sharing

We only share your data with:

  • Payment processors

  • Delivery providers

  • IT and hosting services

We do not sell your personal data.

12.6 Cookies

Our website uses cookies. Please see our Cookie Policy for details.

13. Liability

To the fullest extent permitted by law, Charlie Whinney Studio is not liable for:

  • Indirect or consequential losses

  • Delays outside our control

  • Loss or damage after responsibility has passed to the customer

Nothing in these Terms limits your statutory rights.

14. Third-Party Venue Disclaimer

The exhibition venue, Park Hyatt London River Thames, acts solely as a host location.

The venue is not responsible for the artwork at any time, including but not limited to:

  • Prior to purchase

  • During the exhibition

  • At the point of collection

  • After collection or delivery

All responsibility for the sale, condition, and fulfilment of artworks rests solely with Charlie Whinney Studio and, where applicable, the customer after transfer of responsibility.

15. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

17. Contact Information

Email: info@charliewhinney.com
Website: www.askatree.net

This version is coherent, legally structured, and exhibition-ready.

If you want one final polish, the only thing missing is a matching Privacy Policy + Cookie banner text—those are the bits regulators actually check first.